/ CUSTOMER SUPPORT ENGINEER
Maier Vidorno Altios is the leading service company for international market expansion for SMEs and medium-sized companies that want to expand
both within India and worldwide.
– Over 50 years of shared experience in international trade and investments
– 750+ professionals in 32 offices worldwide – Presence in 22 countries: USA, Canada, Mexico, Brazil, Colombia, Great Britain, France, Italy, Spain, Germany, Poland / Eastern Europe, Russia, UAE, India, Bangladesh, China, Hong Kong, Singapore / Southeast Asia, Vietnam, Malaysia, New Zealand and Australia
Maier Vidorno Altios Altios offers pragmatic services for every phase of internationalisation. From strategic advice and market analysis to local sales and business development to cross-border M&A and location searches for greenfield projects. In addition, Maier Vidorno Altios provides worldwide services such as bookkeeping, payroll accounting, tax advice and a wide range of personnel solutions -Personnel leasing, recruiting and HR services.
We are looking for a ‘Customer Support Engineer”
for one of our client in India. Our client is the leading partner for high performance production systems to manufacture complex and precise components in high volumes.
Job Reference No: # 25918
Industry: Manufacturing
Location: Pune
Desired profile
Qualifications
A Bachelor’s degree/Diploma/ITE/NTC
in engineering discipline
Experience
3+ Years’ working experience
Language
Fluent in English
Desired skills
– A Bachelor’s degree/Diploma/ITE/NTC in engineering discipline.
– 3 years’ experience in technical equipment installation, maintenance,
troubleshooting and servicing with good knowledge in mechanical or
electrical will be added advantage.
– Proficiency in Excel, Solid work or Inventor or Autocad software will be
added advantage.
– Computer skills including intermediate to advanced Microsoft Office Tools
(Outlook, Word, PowerPoint) and Excel spreadsheet experience will be
added advantages
Job description
– Define the test setup
– To support customer service call by going on site, phone support or remote
support to troubleshoot and repair our product and services
– Providing technical expertise to customers includes working with
customers to maintain and repair purchased products or services.
– Take ownership of service queries and proactively and timely follow
through to resolution.
– Prepares, maintains, and submits reports and records, such as service
records and personnel reports and timesheet.
– Ensure all customers’ queries are investigated and resolved, escalating
issues if appropriate, to the next level.
– Record all customer feedback, identify and escalate recurring or consistent
problems with systems functionality to product and development team for
product improvement.
– Working with marketing teams includes providing customer feedback
regarding product capabilities.
– Conduct technical training to customer on our product and services.
– Maintain and upkeep manuals and other product documentation.
– Maintain positive customer relations through professional interactions with customer.
How to Apply
Submit your CV at s.prabhakar@mv-altios.com or directly from this
advert by clicking on the Apply button.
Tell us in your application, why you think that you are a right fit for the
role, and if you fit in the criteria, our Recruitment team will be in touch
to explain the role and understand your candidature in detail for the
xbusiness requirement.